Registered Address: Fab India Building, 18th Road, Khar West, Mumbai, Maharashtra – 400052, India
By visiting or using the www.priyapatil.com website and domain name, any other linked pages, features, content, and any other services we offer from time to time in connection with any of the foregoing (collectively, the "Website"), you agree to the practices and policies set forth in this Privacy Policy, and you hereby acknowledge and consent to our collection, use, and sharing of your information as described in this Privacy Policy. Capitalized terms that are not defined in this Privacy Policy have the meaning given to them in our Terms and Conditions.
1. WHAT DOES THIS PRIVACY POLICY COVER?
This Privacy Policy covers our treatment of personally identifiable information ("Personal Information") that we gather when you are accessing or using our Website. This policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage, even if you have accessed the websites or services of those companies through our Website.
2. WHAT INFORMATION DO WE COLLECT?
We gather various types of Personal Information from our users, as explained more fully below. We may use this Personal Information to, among other things, fulfil and deliver your orders, process payments, allow you to set up an account, contact you regarding your order, respond to your enquiries, improve our services, analyse how users utilise the Website, or as otherwise set forth in this Privacy Policy.
Information You Provide to Us
We receive and store any information you knowingly provide to us. For example, we collect Personal Information such as your name, phone number, email address, billing address, shipping address, and measurement or sizing details where relevant to a made-to-order garment. We may also collect information you supply to us regarding your personal preferences and interests.
You can choose not to provide us with any or all of the information we specify or request, but then you may not be able to register with us or complete a purchase.
Payment Information
Payments on this Website are processed through a secure, PCI DSS compliant third-party payment gateway. PRIYA PATIL STUDIO does not collect, store, capture or have access to your card number, CVV, net banking credentials or UPI credentials at any stage of the transaction. All such information is transmitted directly to the payment gateway over an encrypted connection.
Information Collected Automatically
Whenever you interact with our Website, we automatically receive and record information on our server logs from your browser including your IP address, "cookie" information, device type, and the page you requested. "Cookies" are identifiers we transfer to your computer or device that allow us to recognise your browser or device and tell us how and when pages in our Website are visited and by how many people. You may be able to change the preferences on your browser or device to prevent or limit your device's acceptance of cookies, but doing so may prevent you from taking advantage of some of the Website's features.
When we collect usage information (such as the numbers and frequency of visitors to the Website and to which pages within the Website), we use such data in aggregate form, in a manner that assures your anonymity.
Email and Other Communications
We may contact you by email, telephone, SMS, WhatsApp or other means regarding your order, your enquiries, or to share information about our collections. If you do not wish to receive marketing communications from us, you may unsubscribe using the link in any such email or by writing to us at info@priyapatil.com. You will continue to receive transactional communications relating to your orders.
3. WILL WE SHARE ANY OF THE PERSONAL INFORMATION WE RECEIVE?
We neither rent nor sell your Personal Information in personally identifiable form to anyone. We share your Personal Information only as described below:
Service Providers and Agents
We employ other companies and individuals to perform tasks on our behalf and need to share your information with them to provide products or services to you. These include our payment gateway, our courier and logistics partners, and our ecommerce platform provider. Unless we inform you otherwise, our agents do not have any right to use the Personal Information we share with them beyond what is necessary to assist us in performing such tasks.
Business Transfers
We may choose to buy or sell assets. In these types of transactions, customer information (which may include your Personal Information) is typically one of the business assets that is transferred. Also, if we (or substantially all of our assets) are acquired, or if we cease operations or enter insolvency, Personal Information would be one of the assets transferred to or acquired by a third party.
Protection of the Seller and Others
We may release Personal Information when we believe in good faith that release is necessary to comply with laws; enforce or apply our conditions of use and/or other agreements; or protect the rights, property, or safety of the Seller, our employees, our users, or others. We may exchange information with other companies and organisations (including governmental and regulatory authorities) for fraud protection and credit risk reduction.
With Your Consent
Except as set forth in this Privacy Policy, you will be notified when your Personal Information may be shared with third parties, and will be able to prevent the sharing of this information.
4. IS PERSONAL INFORMATION ABOUT ME SECURE?
Where you hold an account, it is protected by a password for your privacy and security. You need to prevent unauthorised access to your account and Personal Information by selecting and protecting your password appropriately and limiting access to your device by signing off after you have finished accessing your account.
We endeavour to protect the privacy of your account and other Personal Information we hold in our records, and we employ reasonable security practices and procedures as required under applicable Indian law. However, we cannot guarantee complete security. Unauthorised entry or use, hardware or software failure, and other factors may compromise the security of user information at any time.
The Website may contain links to other sites. We are not responsible for the privacy policies and/or practices on other sites. When following a link to another site you should read that site's privacy policy.
5. HOW LONG DO WE RETAIN YOUR INFORMATION?
We retain your Personal Information for as long as is necessary to fulfil the purposes set out in this Privacy Policy, to service your orders, and to comply with our legal, tax and accounting obligations under Indian law. Transaction records are retained for the period prescribed by applicable law. Where information is no longer required, it is securely deleted or anonymised.
6. WHAT PERSONAL INFORMATION CAN I ACCESS?
Through your account settings, or by writing to us, you may access and, in some cases, edit or delete the following information you have provided to us:
- Name and password
- Email address and phone number
- Shipping and billing information
- Order history
The information you can view and update may change as the Website changes. If you have any questions about viewing or updating information we hold about you, please contact us at info@priyapatil.com.
7. WHAT CHOICES DO I HAVE?
You can always elect not to disclose information to us. However, please keep in mind that we may need some information to allow you to register with us or to complete a purchase, and if you choose not to provide that information, your ability to use our Website and services may be limited.
You may be able to add, update, or delete information as explained in Section 6 above. When you update information, however, we may maintain a copy of the unrevised information in our records. You may request deletion of your account by writing to us at info@priyapatil.com. Please note that some information may remain in our records after such deletion where retention is required by law. We may use any aggregated data derived from or incorporating your Personal Information even if you update or delete it, but we will not use that information in a manner that would identify you personally.
If you do not wish to receive marketing email or other communications from us, please write to us or use the unsubscribe option provided. Please note that if you do not wish to receive legal notices from us, such as this Privacy Policy, those legal notices will still govern your use of the Website, and you are responsible for reviewing such legal notices for changes.
8. CHANGES TO THIS PRIVACY POLICY
We may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make changes in the way we use Personal Information, we will notify you by posting an announcement on our Website or contacting you directly via email or other means. You are bound by any changes to the Privacy Policy when you use the Website after such changes have been first posted.
9. GRIEVANCE REDRESSAL
In accordance with applicable Indian law, any grievance relating to the processing of your Personal Information may be addressed to our Grievance Officer:
PRIYA PATIL STUDIO
Fab India Building, 18th Road, Khar West, Mumbai, Maharashtra – 400052, India
Email: info@priyapatil.com
Telephone: +91 98210 52919
All grievances are acknowledged within 48 hours and resolved within 15 working days of receipt.
10. QUESTIONS OR CONCERNS
If you have any questions or concerns regarding our privacy practices, please write to us at info@priyapatil.com or call +91 98210 52919. We will make every effort to resolve your concerns.